Makerverse Community Owner Support Guide
At Makerverse, we believe in empowering every community owner with access to the resources, guidance, and technical support they need to succeed—without hidden fees or premium tiers. That’s why we’ve built a comprehensive, inclusive support plan available to all community owners, designed to meet your needs while staying streamlined and efficient.
💬 Support Channels
Whether you're launching your first project or scaling a vibrant ecosystem, we're here to help across multiple touch points:
Email Support – Reach out anytime via [email protected] for reliable assistance.
Submit Support Tickets – Quickly submit issues or requests through our online ticketing system via Intercom.
Designated Slack Channel – Get direct access to our team via a shared Slack workspace. Collaborate, ask questions, and stay in the loop in real time.
⏱️ Response Time
We aim to respond to all inquiries ensuring you get timely, actionable support without the wait. As such, it is worth noting that our response times are based on your account tier:
Scale-up Creator: Clients can expect a response within 72 business hours.
Labels & Agencies: Clients can expect a response within 48 business hours.
Web3 Brands: Clients can expect a response within 24 business hours.
Enterprise Plan: Clients can expect a response within 24 business hours.
📚 Self-Help Resources
Makerverse provides a growing library of tools to help you find answers and manage your community independently:
How-To Guides – Step-by-step tutorials for every stage of your journey.
Support Articles – Deep dives into platform features, best practices, and troubleshooting.
Request Forms – Streamlined ways to request changes, upgrades, or assistance.
🔧 Included Services
As part of your Makerverse experience, the following services are included by default for all community owners:
Onboarding & Training – Learn the platform with guided sessions and materials tailored to your needs.
Account Management – Our team ensures your account setup, permissions, and configurations stay optimized.
Catalog Management – Let us assist with organizing, tagging, and managing your community assets and offerings.
Rights Management – Stay compliant and protected with built-in rights and access support.
Submit Feature Requests – Have a suggestion? We welcome community-driven input to improve Makerverse for everyone.
If you’re not sure where to start, reach out via your dedicated Slack channel or email us at [email protected]
We’re here to help.